Papa Johns had a system failure show up recently. Not in how they make pizza or in how they advertise or deliver the pizza. Their system breakdown had to do with something as simple as using a customer’s name on a receipt.

JR Griggs has some additional thoughts on his post: Papa Johns and Lady Chiny Eyes

He does a good job of explaining just how Papa Johns’ system breaks down and how in today’s online environment your business can not afford to miss this opportunity to personalize your business.